Frequently Asked Questions
I always sleep through alarm clocks. Will this wake me up?
Yes! Vibration, especially on the wrist, is a much more effective way to stimulate the brain and wake you up compared to sound alone. This alarm is designed specifically for heavy sleepers who struggle with traditional sound alarms or wake-up lights. The strong vibration gradually increases, ensuring you wake up, even from the deepest sleep. Tested by over 500 deep sleepers, 99% reported waking up on time during a 50-day trial. Many people have found this solution to be the key to finally waking up on time!
Does the alarm come with a charger, or do I need to buy one separately?
The alarm does not come with a charger by default, but you can easily add one to your order. You can find your charger on Fitsleeps USB-adapter.
How long does the battery last?
The FitSleeps alarm clock battery lasts over 14 days on a single charge, depending on usage, with fast and easy charging via our USB plug. The Pro version offers even more, lasting up to 20 days on a single charge.
What is the difference between a normal alarm clock and ours?
Unlike a normal alarm clock that relies on sound, which can easily be ignored or snoozed, ours uses strong vibrations to wake you up silently. Perfect for those who oversleep, the vibration sends a different signal to the brain, making it much more reliable than sound and ensuring you wake up on time, every time.
Isn’t this just like any smartwatch?
While smartwatches offer many features, the FitSleeps alarm clock is specifically designed to help you wake up, not track fitness or show notifications. Unlike most smartwatches, it provides a strong, gradually increasing vibration tailored for heavy sleepers. With a long-lasting battery of 14+ days, it’s built for sleep, so you won’t even feel it when you wear it. This ensures you wake up effectively without disturbing others, making it a unique solution for a peaceful and powerful start to your day.
Can I connect the alarm clock to an app?
We don’t have an app for our alarm clock. It’s designed to work independently of your phone, so you can leave your phone out of the bedroom. This ensures less radiation and a more undisturbed night’s sleep. The alarm clock functions completely on its own, waking you up naturally without the need for any app.
Can I adjust the vibration intensity of the alarm clock?
No you can't change the vibration intensity yourself. Our Pro Version automatically increases from low to high, providing a strong and effective wake-up experience for every sleeper. This new version ensures an optimal balance that works well for all users.
How intense is the vibration?
The vibration is strong enough to wake you up gently yet effectively, without disturbing your partner. The Pro version starts with a lower intensity and gradually increases to a stronger one, ensuring that every type of sleeper wakes up in the most effective way possible.
Shipping and Delivery
Do you ship to my country?
We offer worldwide free shipping, but to confirm if we deliver to your location, please check during checkout. If you don’t see your country listed or have any questions, feel free to reach out to us at support@fitsleeps.com, and we’ll be happy to assist you!
Do I have to pay import duties?
No, you do not have to pay import taxes. If your order is above the threshold for taxes or duties in your country, you are responsible for any costs involved in importing the goods. If you choose to decline customs charges and the shipment is returned to us, the shipping and handling charges will be deducted from your refund.
When will I receive my order?
Shipping time varies by country. Check our shipping policy for local delivery times. You will receive a shipping confirmation email once your order has shipped.
How can I track my order?
After your orderis shipped out from our warehouse, you will receive an email with a tracking number. This allows you to track the status of your order through our website.
Other questions
Can I cancel or change my order?
If you want to cancel or change your order. Please contact our customer service as soon as possible. We try to process orders very quick, so we cannot guarantee cancellation or modification until the package is received by you.
What is the return policy?
You may return unwanted items within 100 days of receipt for a full refund or exchange. Items must be unused and in original packaging. Shipping costs for returns are the customer's responsibility. Please also review our return policy to be sure .
What should I do if my order arrived damaged or defective?
If your order is damaged or defective, please contact our customer service department immediately. You must reach out within 5 days of receiving your order. We will give you instructions on how to return the item and provide a replacement or refund.
What if my FitSleeper Pro breaks down?
A 14-day money-back guarantee applies to all purchases. If your FitSleeper Pro breaks down within this period, you can return the product for a full refund. We recommend that you test the product upon receipt and contact us immediately in case of any problems.
Can I change my delivery address after I place an order?
Address changes are possible shortly after placing your order. Please contact our customer service to change your delivery address as soon as possible, as we aim to ship out quickly.
How can I contact customer support?
You can contact our customer support team at support@fitsleeps.com or the contact form on our website. We strive to answer all inquiries within 24 hours.























